Ultriva Newsletter

Supply Chain Professional News - July 27, 2015

Posted by Cindy McGowan on Jul 27, 2015 10:00:00 AM

Supply Chain Professional News
 

Volume I, Issue 2
July 27, 2015 
Intellectuals solve problems, geniuses prevent them.
Albert Einstein

Supply Chain Professionals Balance Same Day Delivery with Correct Inventory Levels 

Supply Chain Brain noted that same-day and next-day delivery are not services normally associated with furniture stores, but City Furniture is changing that in South Florida. City's fast delivery program, which began 12 years ago, has become a key competitive advantage and is changing customer expectations for the industry.  

City Furniture, which has a chain of retail stores in South Florida, was ahead of the curve on same-day delivery - especially for an industry known for long customer wait times. City began offering same-day and next-day delivery across its network a dozen years ago and has aggressively advertised the service, building it into a key competitive advantage, says Andrew Koenig, vice president of operations. Customers who place an order at any of City's 26 showrooms by 2:00 p.m. on weekdays or 3:00 p.m. on weekends can opt for same-day delivery within a 120-mile radius at no additional charge, Koenig explains. From 40 percent to 50 percent of customers choose the same-day option, he says. 

Each day when the cut-off time is reached, same-day delivery orders are batched and sent to the routing system, Koenig says. After routing is optimized, orders move on to the warehouse management system. "In the warehouse, we will have anywhere from 20 to 30 guys, who have about an hour to pull and stage up to 200 orders." These orders are then loaded onto company-owned trucks. Drivers leave the dock by 4:15 on weekdays and 4:45 on weekends and continue working until all orders are delivered, which can be as late as midnight. "Sometimes our trucks beat the customer home," says Koenig. The biggest challenge with this service has been on the customer side, he adds. "Things change in people's lives and sometimes they can't get home to accept delivery. It's frustrating to have to haul it back and do it all over again."   

Providing this service means carrying a lot of inventory, says Koenig. "We have a great purchasing team and we work really hard to maintain a high in-stock percentage. "The company operates a million-square-foot DC. With more big-box retailers getting into furniture sales and new online competitors gaining traction, the trend for very fast delivery will continue to grow.

Kanbans Link the Supply Chain Together

Larry Rubrich wrote in Reliable Plant magazine that single-piece continuous flow is the most effective and cost-efficient way to produce or process anything. It is what lean is all about. However, we also realize this is not always possible. There are steps within the process that run at dissimilar speeds. If the process steps or equipment speeds cannot be synchronized or changed, we need to inject a buffer inventory into the systems so as to simulate single piece continuous flow. 

Kanbans are signals which automate the replenishment of repetitively used materials and supplies from internal or external suppliers to the buffer inventories. Kanbans reduce outages and shortages of materials and supplies, which improves customer service levels. Kanbans support "pull production" and continuous flow, since material is not produced at the supplier until a signal to replenish material is received from the customer. Using this approach, kanbans will reduce overall inventory levels (30 percent reduction on average). 

Kanbans can be used anywhere in the organization where there is repetitive usage including: maintenance supplies, janitorial supplies, raw materials, and office supplies. The type of signal used in a kanban is only limited by your imagination, but there must be agreement on the type of signal and the information it contains between the supplier and the customer. (In general, all kanban development is accomplished by negotiation, at least for the first few kanbans, between the supplier and customer.) 

Note that kanbans are the most efficient at eliminating waste when the signals are returned from the point of use (customer) to the supplier. Sending the signal back through purchasing so they can cut another purchase order to the suppler is not a kanban system. All signals must contain the information that the supplier needs to replenish the material. Learn more.

Georgia Tech Helping Georgia Become a National Supply Chain & Logistics Leader

Randy Southerland's article "Moving the World" in GeorgiaTrend noted that the truth is logistics in all its forms is big business in Georgia. The state is the fifth largest overall logistics employer in the nation and rising fast. The Georgia Centers of Innovation has identified more than 12,300 logistics providers that employ more than 140,000 people. In addition, there are more than 33,000 logistics-consuming companies that critically rely on the efficient flow of freight to operate their business, according to the Center of Innovation for Logistics.

Going online to order a hammer that shows up at your door a short time later is a technological feat that few consumers are able to appreciate. Technology must be able to find the right item in the warehouse, pull and package for shipping and then be able to confirm shipment for the customer. It has to be done not just once, but hundreds and perhaps thousands of times a day. The explosive growth of online orders has forced a total redesign of warehouses and their operations.

"It becomes a challenge for warehouse and distribution centers, in that warehouses traditionally were designed to be pallet operations or case operations or detailed pick operations," explains Tim Brown, academic program director of the Supply Chain & Logistics Institute at Georgia Tech. These days, warehouses have to be able to serve the "onesie and twosie" orders that serve consumers rather than the large cases that were typically ordered by stores. These problems have been good news for Georgia and its flagship engineering university, Georgia Tech. 

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Topics: supply chain, Ultriva Sponsored News

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